Here at Beloved Homecare, we understand that being a family caregiver can be incredibly challenging and it isn’t always possible for people to visit their elderly parents regularly. Whether you have a busy schedule or have moved away from your family home, we can help you to support your elderly parents, enabling them to live independently and maintain the highest quality of life possible.
Recently, we spoke to one of our client’s sons about how we have supported his mum over the years when he was unable to care for her.
Tell us a little bit about your mum
“Mum was born in Leslie, a small town in Fife. She was the second youngest of a family of 6. The whole family was involved in amateur dramatics, singing and music, and mum has continued this throughout her life.
When she and my dad retired to Farman, a small village in Perthshire, she led a local choir and was involved in a Scottish country dancing group. In Edinburgh, she had been an elder in the local church and she continued this in their local parish in Perthshire. Before she married, mum worked in a bank but as was the practice at the time, when she married, she gave up her career. She has always been a very sociable person so between bringing up my sister and I, she has always been actively involved in church and musical groups and clubs.”
When did your mum first need home care?
“Mum was first looked after by Beloved Homecare (or Heritage as it was then) when she came out of the hospital after a fall.
A care company was assigned to her by social services but after only a couple of days, we realised that they were appalling and looked for another company to replace them. I had earlier visited Heritage in your Sale office and met Mark. I was impressed with him and the company’s approach so, when we needed a replacement care company I was pleased when Heritage was able to provide care immediately. The contrast with their predecessors was huge.”
How has Beloved Homecare helped since then?
“As mum has grown older and has needed greater levels of care, carers from Beloved Homecare have provided all the support for her health, daily needs and general well-being.
When Susan and I decided to move house to Yorkshire, 100 miles away from mum in Sale, Mark and Wendy assured us that in our absence they would continue to look after her and provide all the support that was needed. This put our minds at rest and helped us to move without feeling anxious about mum’s well-being.
Beloved Homecare’s support became essential during the Covid lockdown when we were unable to visit mum for over a year. During this time, she had a fall and spent a short time in the hospital. When she came home, she needed 24-hour care for a couple of days. We were unable to be there so Wendy stayed over with her a couple of nights – one of which was on her birthday! This was devotion above and beyond the call of duty and was very much appreciated.
There is a lot of long-distance communication between us and Beloved Homecare – by WhatsApp, phone and email. Wendy and her colleagues are very quick to let us know if mum needs anything or has possible medical problems, and they also respond very quickly if we have questions or need anything to be done.
All the carers are friendly, professional and genuinely caring. We know that mum is very fond of them and they are all very fond of her. This gives us peace of mind and lets us be confident that she is able to live the best life possible in her own home.”
Any final comments?
“Lastly, but importantly, one of the reasons that we chose and continue to use Beloved Homecare is the attitude of Mark and Wendy to their staff. We believe that people who care for others play a vital role and should be paid appropriately, be trained properly and be respected for their professionalism. From what we have seen, Beloved Homecare believes this too.”
Arranging elderly care in Sale
If you’re no longer able to be the main caregiver for your elderly parents and you need some help from a care agency to support them whilst they’re living in their own home, please don’t hesitate to contact us at Beloved Homecare. We provide elderly care in Sale and the surrounding areas.