Call Us Today: 0161 711 0750  (lines open 7am-10pm) |  Email: [email protected]

Call Us Today: 0161 711 0750  (lines open 7am-10pm) |  Email: [email protected]

Our Registered Care Manager

Wendy Collier, Registered Care Manager in Trafford

Wendy Collier is Beloved Homecare’s Registered Care Manager in Trafford, bringing 35 years of health and social care experience to oversee safe, person-centred home care for local families.

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CQC inspected and rated outstanding

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CQC overall rating: Outstanding

Our Story, from the people who lived it

Beloved Homecare started with a big decision and a clear goal: to create a home care service that families can genuinely rely on. In this video, Mark and Wendy share how the business began, what changed as it grew, and the values that have stayed the same from day one.

You will hear about key milestones, including earning our CQC ‘Outstanding’ rating and creating the Mum’s Test as a simple standard for quality and trust. It is an honest look at where we have come from, and where we are heading next, with more client-focused, high-quality care for Trafford families.

wendy collier registered care manager

Wendy Collier

Registered Care Manager at Beloved Homecare

(Wendy is also known as Wendy Elizabeth Gorton)

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What Wendy oversees at Beloved Homecare

As Registered Care Manager, Wendy leads the day-to-day quality and safety of care across Trafford. She oversees care planning and regular reviews, risk assessments, supervision and spot checks, safeguarding processes, and the standards that keep visits consistent and person-centred. Wendy also focuses on continuity, so clients and families see familiar faces wherever possible and routines stay steady.

Wendy supports families across Trafford, including Altrincham, Sale, Timperley and Urmston, helping ensure care plans stay safe, consistent and built around everyday routines.

Clinical and training background

Wendy brings 35 years of experience in health and social care, including 25 years with the NHS. She has supported older people’s services and worked closely with residential, EMI (Elderly Mentally Infirm) and nursing homes to improve dementia care and help teams build practical coping strategies. Wendy is also a qualified trainer in medication administration and moving and handling, helping ensure carers follow safe, confident practice in every home.

How Wendy supports families before care starts

Families often speak to Wendy or her team early on, when they are unsure what help is needed or how care will fit around a loved one’s life. From the first call, Wendy’s focus is to understand the person, their routines, risks, and goals, then shape a plan that feels realistic and respectful. She guides the initial assessment process, explains what happens next, and helps families prepare key information, such as medication lists, mobility needs, preferred routines, and any concerns about memory, nutrition, or safety at home.

Quality and safety, what “Outstanding” looks like in practice

For Wendy, “Outstanding” is not a badge, it is the everyday detail, clear care plans, consistent supervision, strong safeguarding, and a culture where carers take time, listen, and treat people with dignity. She is committed to maintaining the high standards Beloved Homecare is known for in Trafford, with a focus on safe care, respectful communication, and continuous improvement.

Call us on 0161 711 0750 for friendly advice on arranging care in Trafford.

Frequently Asked Questions

What does a Registered Care Manager do in home care?

A Registered Care Manager is responsible for the quality and safety of care. Wendy oversees care planning, risk assessments, staff supervision, safeguarding, and the day-to-day standards that families rely on. She also helps make sure care is consistent, person-centred, and aligned with what matters to the client.

How do you assess someone’s needs before care starts?

It usually begins with a call to understand the situation, what support is needed, and any immediate concerns. Then we complete an assessment to build a care plan around routines, mobility, medication, nutrition, personal care needs, and safety at home. Families are welcome to be involved throughout.

What information should we prepare for the first call or assessment?

Having the basics ready helps us give clear advice straight away.

Useful information includes:

  • A current medication list and any recent changes
  • Mobility and falls risk, for example, stairs, walking aids, transfers
  • Diagnosis history, including memory concerns
  • Typical daily routine, meals, hydration, and sleep
  • Any allergies, GP details, and emergency contacts
  • What you want to achieve, for example, staying independent, reducing risks, building confidence

How quickly can care begin?

Timelines depend on the type of support required, the assessment, and current capacity. The quickest route is usually to book the initial call and assessment promptly, then agree a care plan and visit schedule that is safe and realistic.

How is medication managed safely at home?

Medication safety is treated as a core part of quality. Wendy’s focus is on clear documentation, safe administration processes, and training standards for carers. Where appropriate, we can support with prompts, recording, and administration in line with the agreed care plan and risk assessment.

How do you support continuity of carers?

We aim to keep care consistent, so clients see familiar carers wherever possible. Wendy monitors rotas, supervision, and feedback to reduce unnecessary changes, and to protect routines that help people feel settled, especially where dementia or anxiety is involved.

What happens if needs change over time?

Care plans are reviewed and updated as needs change. That might include adjusting visit times, increasing support, adding wellbeing checks, or strengthening risk controls. Families are encouraged to share changes early, such as appetite, sleep, mobility, memory, or mood, so we can respond safely.

What should I do if I have a concern about care or safety?

If anything worries you, contact the office straight away. Concerns are taken seriously, recorded, and reviewed, and Wendy will make sure the right action is taken, whether that is a care plan update, additional supervision, or a safeguarding step if required.

Can I speak to Wendy directly?

Yes, you can ask to speak with Wendy, or a member of the care team, when you call. If Wendy is not immediately available, the team will take details and ensure the right person follows up.

Read Wendy’s Home Care Blog

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