Arranging home care services for an elderly relative is a big responsibility and understandably, you may have some concerns about a stranger taking care of someone you love. It can be hard to put your trust in a care agency, especially if you have no first-hand experience working with them, and navigating the home care sector isn’t always easy. However, there are some reliable home care agencies that provide the highest quality care services and when you turn to the right team, you can trust your loved one will receive the person-centred care and support they need.
Below we have explored some of the biggest concerns people have when arranging home care services for a loved one. We can assure you that these are all things you don’t need to worry about when you contact Beloved Homecare for elderly care and support services.
Standard of care
This is often the biggest concern people have and they want to ensure their elderly relative is going to be well looked after. One great way to check the quality of care being provided by a care agency is to visit the Care Quality Commission’s (CQC) website and read their latest inspection report. This report will give you a brilliant insight into the level of service they provide.
As well as having an Outstanding rating from the CQC, at Beloved Homecare, our carers use a PASS System. This care management system allows us to monitor and check the care being provided, and it enhances the quality of care we provide by minimising the many risks that come with working in our industry. We will happily discuss our PASS system with you in more detail.
Personalisation of care
Not all elderly people have the same needs and many worry about whether the care and support provided will be suitable for their loved one. All care agencies should create care packages that are tailored to a client’s specific needs and the care services being provided should be personalised to ensure they enable the client to live as independently as possible.
Our team at Beloved Homecare will design a bespoke care plan for your elderly relative, ensuring their unique care needs are being met. This plan will be flexible too, we will regularly review it and make any required adjustments as your loved one’s needs change over time. So, they will be able to continue living independently within the comfort of their own home for as long as possible.
Communication
It isn’t uncommon for people to be concerned about how much communication they will have with a care agency and many are worried about being left in the dark. Regardless of how much care and support your loved one needs, you should receive regular updates from a care agency, so you know that your elderly relative is happy, healthy and safe.
The PASS system we use at Beloved Homecare helps us to keep family members in the loop and it provides real-time updates, improving communication. All care notes made by our care team will be available to read too and you can gain a better understanding of your loved one’s wellbeing. We provide complete transparency so you can have peace of mind.
Consistency of care
Another common worry people have about care agencies is that lots of different carers will carry out the home care visits and there will be no continuity of care. Whilst not all care agencies work in the same way, at Beloved Homecare, we are committed to providing consistent and dependable care services to all of our clients.
Your loved one’s bespoke care package will influence the number of carers they see, however, continuity is at the forefront of our decision-making when creating rotas for our care team. We want our clients to see familiar faces and we are passionate about enabling them to build a good rapport with our home carers, which can have a big impact on their quality of life.
Professionalism
There are lots of myths and misconceptions surrounding professionalism and home care services, and many worry about how professional care at home is. These days, home care is just as professional as residential care. You can trust that home carers are highly-trained and highly-skilled professionals, and they know how to provide quality care at home.
Here at Beloved Homecare, we select the best care team to look after your loved ones the way you would wish and we provide comprehensive training to all new members of staff. Our home carers also abide by a strict professional boundaries policy and they will treat your loved one with the utmost respect whilst providing a compassionate and supportive service.
Speaking to a care agency in Manchester
Hopefully, the information above will have put your mind at ease when arranging home care for an elderly relative. If you have any questions about working with a care agency in Manchester or the process of arranging care services, don’t hesitate to contact our team. We will be happy to provide you with any additional information you need and we can arrange a care assessment with our Registered Manager. At Beloved Homecare, we always work with our clients and their families to meet their expectations as quickly as is safe and operationally possible.