There are lots of different things to think about when choosing a home care agency to help you care for an elderly loved one who still lives independently in their own home. In addition to looking at the different home care services available and the Care Quality Commission (CQC) rating, it can be useful to enquire about the technology a home care agency uses to help them provide care and support in the community.
Here at Beloved Homecare, all of our home carers use the PASS System and this industry-leading home care management system helps us to provide the highest quality care to our clients. When compared to other systems we have used in the past, the PASS System is more efficient and it has become an integral part of the way we deliver our home care services. We truly believe that this technology has a positive impact on the level of care we provide in the community and it helps us to support our clients by;
Minimising common risks
Many risks come with working in the home care industry and minimising these is of the utmost importance to us at Beloved Homecare. The PASS System helps us to ensure we’re delivering a professional and reliable service to all of our clients, and every member of our team will use this technology whilst carrying out client visits.
Any amendments to care plans will be logged on this system and our home carers will double-check the system before providing care in the community. We don’t have to rely on paperwork and this instantly reduces the risk of lost documents and incorrect client records. The PASS System helps to prevent things such as medicine mismanagement and you can have peace of mind that the right type and level of care is always being provided.
Enhancing continuity of care
All of our carers will also write notes about each of their client visits on the PASS System. These notes will be available to the whole care team looking after your loved one, enabling them to keep up-to-date with what care was provided during previous visits. Having real-time updates is very useful and our carers can provide a greater level of care when they know what services have been completed and what is still required.
Having detailed notes and feedback from our home carers about client visits also enables us to monitor and review the care services being provided on an ongoing basis. We will keep on top of all visits and always have a good overview of our client’s well-being.
Providing full transparency
Not only can our home carers see the visit notes on the PASS System, but these notes can also be made available to designated family members. When reading the visit notes, you will know what our home carers have done to support your loved one with everyday tasks and what assistance they have provided during their visits. So, whilst we’re providing home care services, you will never be kept in the dark.
This transparency can give you peace of mind, especially if you’re unable to visit your loved one regularly. You can check that they are getting the help they need and you will be able to see how they’re doing on a day-to-day basis.
Improving communication
By using technology and providing access to care notes, family members don’t need to contact us as frequently about their loved one’s care and support. You will have all of the information you need to know how your loved one is getting on in real time and this ongoing communication can prevent you from worrying about their health and well-being.
When our care team doesn’t spend as much time liaising with family members, they can focus more on their clients. The care and support services we provide benefit from not spending as much time on the phone or replying to emails and you can trust that your loved one will be happy, healthy and safe whilst living in their own home.
Would you like to arrange home care services in Trafford?
If you’re in the process of choosing a home care agency for your elderly loved one and would like to find out more about how our team at Beloved Homecare can assist you, feel free to contact us today. We provide a range of home care services in Trafford and the surrounding areas, and we will happily answer any questions you may have about care at home. We can assure you that your loved one will be in the best hands with our experienced home carers and we can improve their quality of life whilst helping them to maintain their independence.